CSPA statistics will be available soon

1276 complaints managed

1148 received during the year

128 carried in from a prior year

Conduct Complaints
  • 15 complaints were withdrawn by the complainant prior to screening
Conduct Complaints Managed
Managed 1035
Screened during the year 963
Screened in during a prior year 72
Conduct Screening
Screened during the year 963
Screened in 313
Screened out 650
Conduct Screening
Referred or Retained
Outcome of Conduct Complaints
Referred Outcomes
Outcomes 280
Unsubstantiated 143
Substantiated 14
Section 72 19
Withdrawn 36
Early Resolution 68
Carried over 99
Retained Outcomes
Outcomes 5
Unsubstantiated 3
Substantiated 2
Section 72 0
Withdrawn 0
Early Resolution 0
Carried over 1
Conduct Allegations & Findings
Allegation Type
Breach of ConfidenceConsumption of Drug/AlcoholCorrupt PractiseDamage to Clothing or EquipmentDeceitDiscreditable ConductInsubordinationNeglect of DutyUnlawful/Unnecessary Exercise of Authority
721301031719161200
Allegation Findings
Total 729
Unsubstantiated 687
Substantiated 42
Requests for Review (R4R)
R4R Findings
Managed 51
New investigation ordered 8
OIPRD takes over investigation 0
Chief's decision confirmed 34
Panel varied decision 1
Carried over 8
R4R Outcomes
Service Complaints
Service Complaints Managed
Managed 106
Screened during the year 86
Screened in during a prior year 20
Service Screening
Screened during the year 86
Screened in 67
Screened out 19
Service Outcomes
Outcomes 64
Action taken 3
No action taken 30
Early Resolution 0
Withdrawn 31
Carried over 23
Service Outcomes
Policy Complaints
Policy Complaints Managed
Managed 12
Screened during the year 11
Screened in during a prior year 1
Policy Screening
Screened during the year 11
Screened in 4
Screened out 7
Policy Outcomes
Outcomes 2
Action taken 0
No action taken 1
Early Resolution 0
Withdrawn 1
Carried over 3
Policy Outcomes
Not Yet Screened
108 complaints were not yet screened at the time of reporting