1129 complaints managed

828 received during the year

301 carried in from a prior year

Conduct Complaints
  • 9 complaints were withdrawn by the complainant prior to screening
Conduct Complaints Managed
Managed 983
Received in the year 872
Received in a prior year 111
Conduct Screening
Screened during the year 873
Screened in 308
Screened out 565
Conduct Screening
Referred or Retained
Outcome of Conduct Complaints
Referred Outcomes
Outcomes 312
Unsubstantiated 144
Substantiated 19
Section 72 1
Withdrawn 58
Early Resolution 90
Carried over 92
Retained Outcomes
Outcomes 8
Unsubstantiated 4
Substantiated 4
Withdrawn 0
Early Resolution 0
Carried over 6
Conduct Allegations & Findings
Allegation Type
Breach of ConfidenceConsumption of Drug/AlcoholCorrupt PractiseDamage to Clothing or EquipmentDeceitDiscreditable ConductInsubordinationNeglect of DutyUnlawful/Unnecessary Exercise of Authority
021023581276206
Allegation Findings
Total 657
Unsubstantiated 618
Substantiated 39
Requests for Review (R4R)
R4R Findings
Managed 34
New investigation ordered 3
OIPRD takes over investigation 0
Chief's decision confirmed 25
Panel varied decision 1
Carried over 5
R4R Outcomes
Service Complaints
Service Complaints Managed
Managed 33
Received in the year 30
Received in a prior year 3
Service Screening
Screened during the year 30
Screened in 20
Screened out 10
Service Outcomes
Outcomes 19
Action taken 1
No action taken 7
Early Resolution 3
Withdrawn 8
Carried over 4
Service Outcomes
Policy Complaints
Policy Complaints Managed
Managed 11
Received in the year 10
Received in a prior year 1
Policy Screening
Screened during the year 10
Screened in 5
Screened out 5
Policy Outcomes
Outcomes 5
Action taken 1
No action taken 3
Early Resolution 0
Withdrawn 1
Carried over 1
Policy Outcomes
Not Yet Screened
93 complaints were not yet screened at the time of reporting