Stats Dashboard / 2020 / Ontario

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Complaints managed 5372
Received during the year 4003
Carried in from a prior year 1369
Withdrawn prior to screening 92
Not screened yet 547
Conduct complaints managed 4404
Conduct complaints received in the year 3947
Conduct complaints received in a prior year 457
Conduct complaints screened during the year 4062
Conduct complaints screened IN during the year 1477
Conduct complaints screened OUT during the year 2585
Conduct complaints referred 1737
Conduct complaints retained 78
Conduct complaints Unsubstantiated 560
Conduct complaints Substantiated 88
Conduct complaints withdrawn 358
Conduct complaints solved via Early Resolution 469
Conduct complaints carried over 446
Referred conduct complaints Unsubstantiated 528
Referred conduct complaints Substantiated 74
Referred conduct complaints closed under Section 72 9
Referred conduct complaints withdrawn 357
Referred conduct complaints solved via Early Resolution 469
Referred conduct complaints carried over 415
Retained conduct complaints Unsubstantiated 32
Retained conduct complaints Substantiated 14
Retained conduct complaints withdrawn 1
Retained conduct complaints solved via Early Resolution 0
Retained conduct complaints carried over 31
Service complaints managed 176
Service complaints received in the year 155
Service complaints received in a prior year 21
Service complaints screened during the year 142
Service complaints screened in 90
Service complaints screened out 65
Service complaints with an outcome of 'Action taken' 7
Service complaints with an outcome of 'No action taken' 40
Service complaints resolved via Early Resolution 16
Service complaints withdrawn 7
Service complaints carried over 4
Policy complaints managed 42
Policy complaints received in the year 38
Policy complaints received in a prior year 4
Policy complaints screened during the year 35
Policy complaints screened in 22
Policy complaints screened out 16
Policy complaints with an outcome of 'Action taken' 2
Policy complaints with an outcome of 'No action taken' 10
Policy complaints resolved via Early Resolution 3
Policy complaints withdrawn 7
Policy complaints carried over 4
Breach of Confidence 13
Consumption of Drug/Alcohol Predjudicial to duty 2
Corrupt Practice 17
Damage to Clothing or Equipment 0
Deceit 28
Discreditable Conduct 936
Insubordination 63
Neglect of Duty 509
Unlawful/Unnecessary Exercise of Authority 656
Unsubstantiated 2063
Substantiated 161
New investigation ordered 15
OIPRD takes over investigation 0
Chief's decision confirmed 104
Panel varied decision 6
Carried over 34
Unsubstantiated 103
Substantiated 16