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| Statistic | Count | Prior Year |
|---|
| Complaints managed |
5365 | 5372 |
| Received during the year |
4432 | 4003 |
| Carried in from a prior year |
933 | 1369 |
| Withdrawn prior to screening |
98 | 92 |
| Not screened yet |
233 | 547 |
| Conduct complaints managed |
4694 | 5372 |
| Conduct complaints received in the year |
4296 | 3947 |
| Conduct complaints received in a prior year |
397 | 457 |
| Conduct complaints screened during the year |
4394 | 4045 |
| Conduct complaints screened IN during the year |
1760 | 1460 |
| Conduct complaints screened OUT during the year |
2634 | 2585 |
| Conduct complaints referred |
2034 | 1737 |
| Conduct complaints retained |
25 | 78 |
| Conduct complaints Unsubstantiated |
653 | 560 |
| Conduct complaints Substantiated |
76 | 80 |
| Conduct complaints withdrawn |
387 | 357 |
| Conduct complaints solved via Early Resolution |
548 | 552 |
| Conduct complaints carried over |
405 | 422 |
| Referred conduct complaints Unsubstantiated |
644 | 528 |
| Referred conduct complaints Substantiated |
71 | 70 |
| Referred conduct complaints closed under Section 72 |
87 | 9 |
| Referred conduct complaints withdrawn |
387 | 357 |
| Referred conduct complaints solved via Early Resolution |
545 | 549 |
| Referred conduct complaints carried over |
398 | 415 |
| Retained conduct complaints Unsubstantiated |
9 | 32 |
| Retained conduct complaints Substantiated |
5 | 10 |
| Retained conduct complaints withdrawn |
0 | 1 |
| Retained conduct complaints solved via Early Resolution |
3 | 1 |
| Retained conduct complaints carried over |
7 | 31 |
| Service complaints managed |
213 | 163 |
| Service complaints received in the year |
206 | 142 |
| Service complaints received in a prior year |
7 | 21 |
| Service complaints screened during the year |
206 | 142 |
| Service complaints screened in |
180 | 77 |
| Service complaints screened out |
26 | 65 |
| Service complaints with an outcome of 'Action taken' |
6 | 7 |
| Service complaints with an outcome of 'No action taken' |
79 | 40 |
| Service complaints resolved via Early Resolution |
13 | 3 |
| Service complaints withdrawn |
7 | 7 |
| Service complaints carried over |
3 | 4 |
| Policy complaints managed |
29 | 39 |
| Policy complaints received in the year |
26 | 35 |
| Policy complaints received in a prior year |
3 | 4 |
| Policy complaints screened during the year |
26 | 35 |
| Policy complaints screened in |
17 | 22 |
| Policy complaints screened out |
9 | 16 |
| Policy complaints with an outcome of 'Action taken' |
0 | 2 |
| Policy complaints with an outcome of 'No action taken' |
10 | 10 |
| Policy complaints resolved via Early Resolution |
0 | 0 |
| Policy complaints withdrawn |
7 | 7 |
| Policy complaints carried over |
3 | 4 |
| Breach of Confidence allegations |
17 | 4 |
| Consumption of Drug/Alcohol Prejudicial to duty allegations |
1 | 2 |
| Corrupt Practice allegations |
35 | 17 |
| Damage to Clothing or Equipment allegations |
0 | 0 |
| Deceit allegations |
48 | 28 |
| Discreditable Conduct allegations |
916 | 936 |
| Insubordination allegations |
48 | 63 |
| Neglect of Duty allegations |
594 | 509 |
| Unlawful/Unnecessary Exercise of Authority allegations |
360 | 656 |
| Allegations Unsubstantiated |
1900 | 2063 |
| Allegations Substantiated |
119 | 143 |
| R4R Outcome - New investigation ordered |
16 | 15 |
| R4R Outcome - OIPRD takes over investigation |
0 | 0 |
| R4R Outcome - Chief's decision confirmed |
116 | 104 |
| R4R Outcome - Panel varied decision |
7 | 142 |
| R4Rs Carried over |
57 | 34 |
| R4Rs Unsubstantiated |
122 | 103 |
| R4Rs Substantiated |
17 | 16 |