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Statistic | Count |
Complaints managed |
2079 |
Received during the year |
1322 |
Carried in from a prior year |
757 |
Withdrawn prior to screening |
21 |
Not screened yet |
336 |
Conduct complaints managed |
1479 |
Conduct complaints received in the year |
1080 |
Conduct complaints received in a prior year |
399 |
Conduct complaints screened during the year |
1080 |
Conduct complaints screened IN during the year |
367 |
Conduct complaints screened OUT during the year |
713 |
Conduct complaints referred |
756 |
Conduct complaints retained |
10 |
Conduct complaints Unsubstantiated |
187 |
Conduct complaints Substantiated |
15 |
Conduct complaints withdrawn |
85 |
Conduct complaints solved via Early Resolution |
65 |
Conduct complaints carried over |
405 |
Referred conduct complaints Unsubstantiated |
184 |
Referred conduct complaints Substantiated |
14 |
Referred conduct complaints closed under Section 72 |
9 |
Referred conduct complaints withdrawn |
85 |
Referred conduct complaints solved via Early Resolution |
65 |
Referred conduct complaints carried over |
399 |
Retained conduct complaints Unsubstantiated |
3 |
Retained conduct complaints Substantiated |
1 |
Retained conduct complaints withdrawn |
0 |
Retained conduct complaints solved via Early Resolution |
0 |
Retained conduct complaints carried over |
6 |
Service complaints managed |
213 |
Service complaints received in the year |
98 |
Service complaints received in a prior year |
115 |
Service complaints screened during the year |
98 |
Service complaints screened in |
79 |
Service complaints screened out |
19 |
Service complaints with an outcome of 'Action taken' |
3 |
Service complaints with an outcome of 'No action taken' |
21 |
Service complaints resolved via Early Resolution |
4 |
Service complaints withdrawn |
1 |
Service complaints carried over |
4 |
Policy complaints managed |
13 |
Policy complaints received in the year |
10 |
Policy complaints received in a prior year |
3 |
Policy complaints screened during the year |
10 |
Policy complaints screened in |
8 |
Policy complaints screened out |
2 |
Policy complaints with an outcome of 'Action taken' |
1 |
Policy complaints with an outcome of 'No action taken' |
4 |
Policy complaints resolved via Early Resolution |
1 |
Policy complaints withdrawn |
1 |
Policy complaints carried over |
4 |
Breach of Confidence allegations |
737 |
Consumption of Drug/Alcohol Prejudicial to duty allegations |
13 |
Corrupt Practice allegations |
1 |
Damage to Clothing or Equipment allegations |
11 |
Deceit allegations |
0 |
Discreditable Conduct allegations |
22 |
Insubordination allegations |
298 |
Neglect of Duty allegations |
14 |
Unlawful/Unnecessary Exercise of Authority allegations |
0 |
Allegations Unsubstantiated |
139 |
Allegations Substantiated |
737 |
R4R Outcome - New investigation ordered |
14 |
R4R Outcome - OIPRD takes over investigation |
0 |
R4R Outcome - Chief's decision confirmed |
65 |
R4R Outcome - Panel varied decision |
7 |
R4Rs Carried over |
8 |
R4Rs Unsubstantiated |
62 |
R4Rs Substantiated |
16 |