Stats Dashboard / 2023-Q2 / Ontario

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StatisticCount
Complaints managed 2079
Received during the year 1322
Carried in from a prior year 757
Withdrawn prior to screening 21
Not screened yet 336
Conduct complaints managed 1479
Conduct complaints received in the year 1080
Conduct complaints received in a prior year 399
Conduct complaints screened during the year 1080
Conduct complaints screened IN during the year 367
Conduct complaints screened OUT during the year 713
Conduct complaints referred 756
Conduct complaints retained 10
Conduct complaints Unsubstantiated 187
Conduct complaints Substantiated 15
Conduct complaints withdrawn 85
Conduct complaints solved via Early Resolution 65
Conduct complaints carried over 405
Referred conduct complaints Unsubstantiated 184
Referred conduct complaints Substantiated 14
Referred conduct complaints closed under Section 72 9
Referred conduct complaints withdrawn 85
Referred conduct complaints solved via Early Resolution 65
Referred conduct complaints carried over 399
Retained conduct complaints Unsubstantiated 3
Retained conduct complaints Substantiated 1
Retained conduct complaints withdrawn 0
Retained conduct complaints solved via Early Resolution 0
Retained conduct complaints carried over 6
Service complaints managed 213
Service complaints received in the year 98
Service complaints received in a prior year 115
Service complaints screened during the year 98
Service complaints screened in 79
Service complaints screened out 19
Service complaints with an outcome of 'Action taken' 3
Service complaints with an outcome of 'No action taken' 21
Service complaints resolved via Early Resolution 4
Service complaints withdrawn 1
Service complaints carried over 4
Policy complaints managed 13
Policy complaints received in the year 10
Policy complaints received in a prior year 3
Policy complaints screened during the year 10
Policy complaints screened in 8
Policy complaints screened out 2
Policy complaints with an outcome of 'Action taken' 1
Policy complaints with an outcome of 'No action taken' 4
Policy complaints resolved via Early Resolution 1
Policy complaints withdrawn 1
Policy complaints carried over 4
Breach of Confidence allegations 737
Consumption of Drug/Alcohol Prejudicial to duty allegations 13
Corrupt Practice allegations 1
Damage to Clothing or Equipment allegations 11
Deceit allegations 0
Discreditable Conduct allegations 22
Insubordination allegations 298
Neglect of Duty allegations 14
Unlawful/Unnecessary Exercise of Authority allegations 0
Allegations Unsubstantiated 139
Allegations Substantiated 737
R4R Outcome - New investigation ordered 14
R4R Outcome - OIPRD takes over investigation 0
R4R Outcome - Chief's decision confirmed 65
R4R Outcome - Panel varied decision 7
R4Rs Carried over 8
R4Rs Unsubstantiated 62
R4Rs Substantiated 16