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| Statistic | Count |
|---|
| Complaints managed |
2079 |
| Received during the year |
1322 |
| Carried in from a prior year |
757 |
| Withdrawn prior to screening |
21 |
| Not screened yet |
336 |
| Conduct complaints managed |
1479 |
| Conduct complaints received in the year |
1080 |
| Conduct complaints received in a prior year |
399 |
| Conduct complaints screened during the year |
1080 |
| Conduct complaints screened IN during the year |
367 |
| Conduct complaints screened OUT during the year |
713 |
| Conduct complaints referred |
756 |
| Conduct complaints retained |
10 |
| Conduct complaints Unsubstantiated |
187 |
| Conduct complaints Substantiated |
15 |
| Conduct complaints withdrawn |
85 |
| Conduct complaints solved via Early Resolution |
65 |
| Conduct complaints carried over |
405 |
| Referred conduct complaints Unsubstantiated |
184 |
| Referred conduct complaints Substantiated |
14 |
| Referred conduct complaints closed under Section 72 |
9 |
| Referred conduct complaints withdrawn |
85 |
| Referred conduct complaints solved via Early Resolution |
65 |
| Referred conduct complaints carried over |
399 |
| Retained conduct complaints Unsubstantiated |
3 |
| Retained conduct complaints Substantiated |
1 |
| Retained conduct complaints withdrawn |
0 |
| Retained conduct complaints solved via Early Resolution |
0 |
| Retained conduct complaints carried over |
6 |
| Service complaints managed |
213 |
| Service complaints received in the year |
98 |
| Service complaints received in a prior year |
115 |
| Service complaints screened during the year |
98 |
| Service complaints screened in |
79 |
| Service complaints screened out |
19 |
| Service complaints with an outcome of 'Action taken' |
3 |
| Service complaints with an outcome of 'No action taken' |
21 |
| Service complaints resolved via Early Resolution |
4 |
| Service complaints withdrawn |
1 |
| Service complaints carried over |
4 |
| Policy complaints managed |
13 |
| Policy complaints received in the year |
10 |
| Policy complaints received in a prior year |
3 |
| Policy complaints screened during the year |
10 |
| Policy complaints screened in |
8 |
| Policy complaints screened out |
2 |
| Policy complaints with an outcome of 'Action taken' |
1 |
| Policy complaints with an outcome of 'No action taken' |
4 |
| Policy complaints resolved via Early Resolution |
1 |
| Policy complaints withdrawn |
1 |
| Policy complaints carried over |
4 |
| Breach of Confidence allegations |
737 |
| Consumption of Drug/Alcohol Prejudicial to duty allegations |
13 |
| Corrupt Practice allegations |
1 |
| Damage to Clothing or Equipment allegations |
11 |
| Deceit allegations |
0 |
| Discreditable Conduct allegations |
22 |
| Insubordination allegations |
298 |
| Neglect of Duty allegations |
14 |
| Unlawful/Unnecessary Exercise of Authority allegations |
0 |
| Allegations Unsubstantiated |
139 |
| Allegations Substantiated |
737 |
| R4R Outcome - New investigation ordered |
14 |
| R4R Outcome - OIPRD takes over investigation |
0 |
| R4R Outcome - Chief's decision confirmed |
65 |
| R4R Outcome - Panel varied decision |
7 |
| R4Rs Carried over |
8 |
| R4Rs Unsubstantiated |
62 |
| R4Rs Substantiated |
16 |