Stats Dashboard / 2020 / Toronto

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Complaints managed 1129
Received during the year 828
Carried in from a prior year 301
Withdrawn prior to screening 9
Not screened yet 93
Conduct complaints managed 958
Conduct complaints received in the year 847
Conduct complaints received in a prior year 111
Conduct complaints screened during the year 873
Conduct complaints screened IN during the year 308
Conduct complaints screened OUT during the year 565
Conduct complaints referred 378
Conduct complaints retained 14
Conduct complaints Unsubstantiated 148
Conduct complaints Substantiated 23
Conduct complaints withdrawn 58
Conduct complaints solved via Early Resolution 90
Conduct complaints carried over 98
Referred conduct complaints Unsubstantiated 144
Referred conduct complaints Substantiated 19
Referred conduct complaints closed under Section 72 1
Referred conduct complaints withdrawn 58
Referred conduct complaints solved via Early Resolution 90
Referred conduct complaints carried over 92
Retained conduct complaints Unsubstantiated 4
Retained conduct complaints Substantiated 4
Retained conduct complaints withdrawn 0
Retained conduct complaints solved via Early Resolution 0
Retained conduct complaints carried over 6
Service complaints managed 33
Service complaints received in the year 30
Service complaints received in a prior year 3
Service complaints screened during the year 27
Service complaints screened in 20
Service complaints screened out 10
Service complaints with an outcome of 'Action taken' 1
Service complaints with an outcome of 'No action taken' 7
Service complaints resolved via Early Resolution 3
Service complaints withdrawn 1
Service complaints carried over 1
Policy complaints managed 11
Policy complaints received in the year 10
Policy complaints received in a prior year 1
Policy complaints screened during the year 10
Policy complaints screened in 5
Policy complaints screened out 5
Policy complaints with an outcome of 'Action taken' 1
Policy complaints with an outcome of 'No action taken' 3
Policy complaints resolved via Early Resolution 0
Policy complaints withdrawn 1
Policy complaints carried over 1
Breach of Confidence 0
Consumption of Drug/Alcohol Predjudicial to duty 2
Corrupt Practice 1
Damage to Clothing or Equipment 0
Deceit 2
Discreditable Conduct 358
Insubordination 12
Neglect of Duty 76
Unlawful/Unnecessary Exercise of Authority 206
Unsubstantiated 618
Substantiated 39
New investigation ordered 3
OIPRD takes over investigation 0
Chief's decision confirmed 25
Panel varied decision 1
Carried over 5
Unsubstantiated 26
Substantiated 2