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| Statistic | Count | Prior Year |
|---|
| Complaints managed |
1054 | 1129 |
| Received during the year |
862 | 828 |
| Carried in from a prior year |
192 | 301 |
| Withdrawn prior to screening |
33 | 9 |
| Not screened yet |
43 | 93 |
| Conduct complaints managed |
917 | 1129 |
| Conduct complaints received in the year |
828 | 847 |
| Conduct complaints received in a prior year |
89 | 111 |
| Conduct complaints screened during the year |
843 | 862 |
| Conduct complaints screened IN during the year |
340 | 297 |
| Conduct complaints screened OUT during the year |
503 | 565 |
| Conduct complaints referred |
409 | 378 |
| Conduct complaints retained |
6 | 14 |
| Conduct complaints Unsubstantiated |
144 | 148 |
| Conduct complaints Substantiated |
22 | 22 |
| Conduct complaints withdrawn |
53 | 58 |
| Conduct complaints solved via Early Resolution |
111 | 115 |
| Conduct complaints carried over |
81 | 95 |
| Referred conduct complaints Unsubstantiated |
143 | 144 |
| Referred conduct complaints Substantiated |
21 | 19 |
| Referred conduct complaints closed under Section 72 |
19 | 1 |
| Referred conduct complaints withdrawn |
53 | 58 |
| Referred conduct complaints solved via Early Resolution |
110 | 114 |
| Referred conduct complaints carried over |
78 | 92 |
| Retained conduct complaints Unsubstantiated |
1 | 4 |
| Retained conduct complaints Substantiated |
1 | 1 |
| Retained conduct complaints withdrawn |
0 | 0 |
| Retained conduct complaints solved via Early Resolution |
1 | 0 |
| Retained conduct complaints carried over |
3 | 6 |
| Service complaints managed |
41 | 30 |
| Service complaints received in the year |
37 | 27 |
| Service complaints received in a prior year |
4 | 3 |
| Service complaints screened during the year |
37 | 27 |
| Service complaints screened in |
32 | 17 |
| Service complaints screened out |
5 | 10 |
| Service complaints with an outcome of 'Action taken' |
0 | 1 |
| Service complaints with an outcome of 'No action taken' |
11 | 7 |
| Service complaints resolved via Early Resolution |
1 | 0 |
| Service complaints withdrawn |
2 | 1 |
| Service complaints carried over |
0 | 1 |
| Policy complaints managed |
5 | 11 |
| Policy complaints received in the year |
4 | 10 |
| Policy complaints received in a prior year |
1 | 1 |
| Policy complaints screened during the year |
4 | 10 |
| Policy complaints screened in |
3 | 5 |
| Policy complaints screened out |
1 | 5 |
| Policy complaints with an outcome of 'Action taken' |
0 | 1 |
| Policy complaints with an outcome of 'No action taken' |
2 | 3 |
| Policy complaints resolved via Early Resolution |
0 | 0 |
| Policy complaints withdrawn |
2 | 1 |
| Policy complaints carried over |
0 | 1 |
| Breach of Confidence allegations |
2 | 1 |
| Consumption of Drug/Alcohol Prejudicial to duty allegations |
0 | 2 |
| Corrupt Practice allegations |
21 | 1 |
| Damage to Clothing or Equipment allegations |
0 | 0 |
| Deceit allegations |
1 | 2 |
| Discreditable Conduct allegations |
285 | 358 |
| Insubordination allegations |
13 | 12 |
| Neglect of Duty allegations |
128 | 76 |
| Unlawful/Unnecessary Exercise of Authority allegations |
119 | 206 |
| Allegations Unsubstantiated |
530 | 618 |
| Allegations Substantiated |
39 | 38 |
| R4R Outcome - New investigation ordered |
4 | 3 |
| R4R Outcome - OIPRD takes over investigation |
0 | 0 |
| R4R Outcome - Chief's decision confirmed |
20 | 25 |
| R4R Outcome - Panel varied decision |
0 | 27 |
| R4Rs Carried over |
15 | 5 |
| R4Rs Unsubstantiated |
22 | 26 |
| R4Rs Substantiated |
2 | 2 |