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| Statistic | Count | Prior Year |
|---|
| Complaints managed |
5785 | 5365 |
| Received during the year |
5099 | 4432 |
| Carried in from a prior year |
686 | 933 |
| Withdrawn prior to screening |
68 | 98 |
| Not screened yet |
270 | 233 |
| Conduct complaints managed |
4881 | 5365 |
| Conduct complaints received in the year |
4473 | 4296 |
| Conduct complaints received in a prior year |
408 | 397 |
| Conduct complaints screened during the year |
4580 | 4403 |
| Conduct complaints screened IN during the year |
1509 | 1769 |
| Conduct complaints screened OUT during the year |
3071 | 2634 |
| Conduct complaints referred |
1790 | 2034 |
| Conduct complaints retained |
19 | 25 |
| Conduct complaints Unsubstantiated |
590 | 653 |
| Conduct complaints Substantiated |
74 | 71 |
| Conduct complaints withdrawn |
367 | 388 |
| Conduct complaints solved via Early Resolution |
409 | 410 |
| Conduct complaints carried over |
424 | 409 |
| Referred conduct complaints Unsubstantiated |
585 | 644 |
| Referred conduct complaints Substantiated |
72 | 74 |
| Referred conduct complaints closed under Section 72 |
52 | 87 |
| Referred conduct complaints withdrawn |
366 | 387 |
| Referred conduct complaints solved via Early Resolution |
409 | 410 |
| Referred conduct complaints carried over |
413 | 398 |
| Retained conduct complaints Unsubstantiated |
5 | 9 |
| Retained conduct complaints Substantiated |
2 | 0 |
| Retained conduct complaints withdrawn |
1 | 0 |
| Retained conduct complaints solved via Early Resolution |
0 | 2 |
| Retained conduct complaints carried over |
11 | 7 |
| Service complaints managed |
422 | 213 |
| Service complaints received in the year |
393 | 206 |
| Service complaints received in a prior year |
29 | 7 |
| Service complaints screened during the year |
393 | 206 |
| Service complaints screened in |
316 | 180 |
| Service complaints screened out |
77 | 26 |
| Service complaints with an outcome of 'Action taken' |
9 | 6 |
| Service complaints with an outcome of 'No action taken' |
126 | 79 |
| Service complaints resolved via Early Resolution |
11 | 13 |
| Service complaints withdrawn |
6 | 7 |
| Service complaints carried over |
5 | 3 |
| Policy complaints managed |
37 | 29 |
| Policy complaints received in the year |
34 | 26 |
| Policy complaints received in a prior year |
3 | 3 |
| Policy complaints screened during the year |
34 | 26 |
| Policy complaints screened in |
24 | 17 |
| Policy complaints screened out |
10 | 9 |
| Policy complaints with an outcome of 'Action taken' |
2 | 0 |
| Policy complaints with an outcome of 'No action taken' |
13 | 10 |
| Policy complaints resolved via Early Resolution |
1 | 0 |
| Policy complaints withdrawn |
6 | 7 |
| Policy complaints carried over |
5 | 3 |
| Breach of Confidence allegations |
24 | 3 |
| Consumption of Drug/Alcohol Prejudicial to duty allegations |
0 | 1 |
| Corrupt Practice allegations |
26 | 35 |
| Damage to Clothing or Equipment allegations |
0 | 0 |
| Deceit allegations |
39 | 48 |
| Discreditable Conduct allegations |
1003 | 916 |
| Insubordination allegations |
47 | 48 |
| Neglect of Duty allegations |
676 | 594 |
| Unlawful/Unnecessary Exercise of Authority allegations |
550 | 360 |
| Allegations Unsubstantiated |
2237 | 1900 |
| Allegations Substantiated |
128 | 123 |
| R4R Outcome - New investigation ordered |
26 | 16 |
| R4R Outcome - OIPRD takes over investigation |
1 | 0 |
| R4R Outcome - Chief's decision confirmed |
143 | 116 |
| R4R Outcome - Panel varied decision |
11 | 206 |
| R4Rs Carried over |
33 | 57 |
| R4Rs Unsubstantiated |
136 | 122 |
| R4Rs Substantiated |
29 | 30 |