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| Statistic | Count | Prior Year |
|---|
| Complaints managed |
6167 | 5785 |
| Received during the year |
5367 | 5099 |
| Carried in from a prior year |
800 | 686 |
| Withdrawn prior to screening |
103 | 68 |
| Not screened yet |
412 | 270 |
| Conduct complaints managed |
4967 | 5785 |
| Conduct complaints received in the year |
4544 | 4473 |
| Conduct complaints received in a prior year |
423 | 408 |
| Conduct complaints screened during the year |
4544 | 4473 |
| Conduct complaints screened IN during the year |
1592 | 1402 |
| Conduct complaints screened OUT during the year |
2952 | 3071 |
| Conduct complaints referred |
1999 | 1790 |
| Conduct complaints retained |
16 | 19 |
| Conduct complaints Unsubstantiated |
693 | 590 |
| Conduct complaints Substantiated |
68 | 76 |
| Conduct complaints withdrawn |
379 | 367 |
| Conduct complaints solved via Early Resolution |
303 | 303 |
| Conduct complaints carried over |
501 | 417 |
| Referred conduct complaints Unsubstantiated |
686 | 585 |
| Referred conduct complaints Substantiated |
64 | 64 |
| Referred conduct complaints closed under Section 72 |
71 | 52 |
| Referred conduct complaints withdrawn |
378 | 366 |
| Referred conduct complaints solved via Early Resolution |
303 | 303 |
| Referred conduct complaints carried over |
497 | 413 |
| Retained conduct complaints Unsubstantiated |
7 | 5 |
| Retained conduct complaints Substantiated |
4 | 3 |
| Retained conduct complaints withdrawn |
1 | 1 |
| Retained conduct complaints solved via Early Resolution |
0 | 0 |
| Retained conduct complaints carried over |
4 | 11 |
| Service complaints managed |
533 | 422 |
| Service complaints received in the year |
419 | 393 |
| Service complaints received in a prior year |
114 | 29 |
| Service complaints screened during the year |
419 | 393 |
| Service complaints screened in |
347 | 316 |
| Service complaints screened out |
72 | 77 |
| Service complaints with an outcome of 'Action taken' |
87 | 9 |
| Service complaints with an outcome of 'No action taken' |
156 | 126 |
| Service complaints resolved via Early Resolution |
22 | 11 |
| Service complaints withdrawn |
13 | 6 |
| Service complaints carried over |
6 | 5 |
| Policy complaints managed |
42 | 37 |
| Policy complaints received in the year |
38 | 34 |
| Policy complaints received in a prior year |
4 | 3 |
| Policy complaints screened during the year |
38 | 34 |
| Policy complaints screened in |
29 | 24 |
| Policy complaints screened out |
9 | 10 |
| Policy complaints with an outcome of 'Action taken' |
2 | 2 |
| Policy complaints with an outcome of 'No action taken' |
10 | 13 |
| Policy complaints resolved via Early Resolution |
2 | 1 |
| Policy complaints withdrawn |
13 | 6 |
| Policy complaints carried over |
6 | 5 |
| Breach of Confidence allegations |
40 | 5 |
| Consumption of Drug/Alcohol Prejudicial to duty allegations |
2 | 0 |
| Corrupt Practice allegations |
39 | 26 |
| Damage to Clothing or Equipment allegations |
0 | 0 |
| Deceit allegations |
60 | 39 |
| Discreditable Conduct allegations |
1117 | 1003 |
| Insubordination allegations |
50 | 47 |
| Neglect of Duty allegations |
894 | 676 |
| Unlawful/Unnecessary Exercise of Authority allegations |
652 | 550 |
| Allegations Unsubstantiated |
2720 | 2237 |
| Allegations Substantiated |
132 | 133 |
| R4R Outcome - New investigation ordered |
33 | 26 |
| R4R Outcome - OIPRD takes over investigation |
0 | 1 |
| R4R Outcome - Chief's decision confirmed |
148 | 143 |
| R4R Outcome - Panel varied decision |
11 | 393 |
| R4Rs Carried over |
36 | 33 |
| R4Rs Unsubstantiated |
117 | 136 |
| R4Rs Substantiated |
62 | 60 |