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Statistic | Count |
Complaints managed |
2392 |
Received during the year |
1502 |
Carried in from a prior year |
890 |
Withdrawn prior to screening |
35 |
Not screened yet |
505 |
Conduct complaints managed |
1581 |
Conduct complaints received in the year |
1141 |
Conduct complaints received in a prior year |
440 |
Conduct complaints screened during the year |
1141 |
Conduct complaints screened IN during the year |
438 |
Conduct complaints screened OUT during the year |
703 |
Conduct complaints referred |
868 |
Conduct complaints retained |
10 |
Conduct complaints Unsubstantiated |
173 |
Conduct complaints Substantiated |
9 |
Conduct complaints withdrawn |
87 |
Conduct complaints solved via Early Resolution |
84 |
Conduct complaints carried over |
498 |
Referred conduct complaints Unsubstantiated |
172 |
Referred conduct complaints Substantiated |
6 |
Referred conduct complaints closed under Section 72 |
27 |
Referred conduct complaints withdrawn |
87 |
Referred conduct complaints solved via Early Resolution |
84 |
Referred conduct complaints carried over |
492 |
Retained conduct complaints Unsubstantiated |
1 |
Retained conduct complaints Substantiated |
3 |
Retained conduct complaints withdrawn |
0 |
Retained conduct complaints solved via Early Resolution |
0 |
Retained conduct complaints carried over |
6 |
Service complaints managed |
221 |
Service complaints received in the year |
132 |
Service complaints received in a prior year |
89 |
Service complaints screened during the year |
132 |
Service complaints screened in |
99 |
Service complaints screened out |
33 |
Service complaints with an outcome of 'Action taken' |
5 |
Service complaints with an outcome of 'No action taken' |
29 |
Service complaints resolved via Early Resolution |
15 |
Service complaints withdrawn |
6 |
Service complaints carried over |
5 |
Policy complaints managed |
18 |
Policy complaints received in the year |
13 |
Policy complaints received in a prior year |
5 |
Policy complaints screened during the year |
13 |
Policy complaints screened in |
7 |
Policy complaints screened out |
6 |
Policy complaints with an outcome of 'Action taken' |
0 |
Policy complaints with an outcome of 'No action taken' |
1 |
Policy complaints resolved via Early Resolution |
0 |
Policy complaints withdrawn |
6 |
Policy complaints carried over |
5 |
Breach of Confidence allegations |
9 |
Consumption of Drug/Alcohol Prejudicial to duty allegations |
0 |
Corrupt Practice allegations |
18 |
Damage to Clothing or Equipment allegations |
0 |
Deceit allegations |
16 |
Discreditable Conduct allegations |
242 |
Insubordination allegations |
14 |
Neglect of Duty allegations |
209 |
Unlawful/Unnecessary Exercise of Authority allegations |
143 |
Allegations Unsubstantiated |
651 |
Allegations Substantiated |
636 |
R4R Outcome - New investigation ordered |
3 |
R4R Outcome - OIPRD takes over investigation |
0 |
R4R Outcome - Chief's decision confirmed |
29 |
R4R Outcome - Panel varied decision |
0 |
R4Rs Carried over |
3 |
R4Rs Unsubstantiated |
24 |
R4Rs Substantiated |
5 |