Skip to content
| Statistic | Count |
|---|
| Complaints managed |
2392 |
| Received during the year |
1502 |
| Carried in from a prior year |
890 |
| Withdrawn prior to screening |
35 |
| Not screened yet |
505 |
| Conduct complaints managed |
1581 |
| Conduct complaints received in the year |
1141 |
| Conduct complaints received in a prior year |
440 |
| Conduct complaints screened during the year |
1141 |
| Conduct complaints screened IN during the year |
438 |
| Conduct complaints screened OUT during the year |
703 |
| Conduct complaints referred |
868 |
| Conduct complaints retained |
10 |
| Conduct complaints Unsubstantiated |
173 |
| Conduct complaints Substantiated |
9 |
| Conduct complaints withdrawn |
87 |
| Conduct complaints solved via Early Resolution |
84 |
| Conduct complaints carried over |
498 |
| Referred conduct complaints Unsubstantiated |
172 |
| Referred conduct complaints Substantiated |
6 |
| Referred conduct complaints closed under Section 72 |
27 |
| Referred conduct complaints withdrawn |
87 |
| Referred conduct complaints solved via Early Resolution |
84 |
| Referred conduct complaints carried over |
492 |
| Retained conduct complaints Unsubstantiated |
1 |
| Retained conduct complaints Substantiated |
3 |
| Retained conduct complaints withdrawn |
0 |
| Retained conduct complaints solved via Early Resolution |
0 |
| Retained conduct complaints carried over |
6 |
| Service complaints managed |
221 |
| Service complaints received in the year |
132 |
| Service complaints received in a prior year |
89 |
| Service complaints screened during the year |
132 |
| Service complaints screened in |
99 |
| Service complaints screened out |
33 |
| Service complaints with an outcome of 'Action taken' |
5 |
| Service complaints with an outcome of 'No action taken' |
29 |
| Service complaints resolved via Early Resolution |
15 |
| Service complaints withdrawn |
6 |
| Service complaints carried over |
5 |
| Policy complaints managed |
18 |
| Policy complaints received in the year |
13 |
| Policy complaints received in a prior year |
5 |
| Policy complaints screened during the year |
13 |
| Policy complaints screened in |
7 |
| Policy complaints screened out |
6 |
| Policy complaints with an outcome of 'Action taken' |
0 |
| Policy complaints with an outcome of 'No action taken' |
1 |
| Policy complaints resolved via Early Resolution |
0 |
| Policy complaints withdrawn |
6 |
| Policy complaints carried over |
5 |
| Breach of Confidence allegations |
9 |
| Consumption of Drug/Alcohol Prejudicial to duty allegations |
0 |
| Corrupt Practice allegations |
18 |
| Damage to Clothing or Equipment allegations |
0 |
| Deceit allegations |
16 |
| Discreditable Conduct allegations |
242 |
| Insubordination allegations |
14 |
| Neglect of Duty allegations |
209 |
| Unlawful/Unnecessary Exercise of Authority allegations |
143 |
| Allegations Unsubstantiated |
651 |
| Allegations Substantiated |
636 |
| R4R Outcome - New investigation ordered |
3 |
| R4R Outcome - OIPRD takes over investigation |
0 |
| R4R Outcome - Chief's decision confirmed |
29 |
| R4R Outcome - Panel varied decision |
0 |
| R4Rs Carried over |
3 |
| R4Rs Unsubstantiated |
24 |
| R4Rs Substantiated |
5 |