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| Statistic | Count | Prior Year |
|---|
| Complaints managed |
1276 | 1122 |
| Received during the year |
1148 | 988 |
| Carried in from a prior year |
128 | 134 |
| Withdrawn prior to screening |
15 | 10 |
| Not screened yet |
108 | 45 |
| Conduct complaints managed |
1022 | 1122 |
| Conduct complaints received in the year |
950 | 889 |
| Conduct complaints received in a prior year |
72 | 83 |
| Conduct complaints screened during the year |
950 | 889 |
| Conduct complaints screened IN during the year |
300 | 271 |
| Conduct complaints screened OUT during the year |
650 | 618 |
| Conduct complaints referred |
366 | 347 |
| Conduct complaints retained |
6 | 7 |
| Conduct complaints Unsubstantiated |
146 | 150 |
| Conduct complaints Substantiated |
16 | 18 |
| Conduct complaints withdrawn |
36 | 49 |
| Conduct complaints solved via Early Resolution |
55 | 55 |
| Conduct complaints carried over |
100 | 70 |
| Referred conduct complaints Unsubstantiated |
143 | 147 |
| Referred conduct complaints Substantiated |
14 | 21 |
| Referred conduct complaints closed under Section 72 |
19 | 14 |
| Referred conduct complaints withdrawn |
36 | 49 |
| Referred conduct complaints solved via Early Resolution |
55 | 55 |
| Referred conduct complaints carried over |
99 | 69 |
| Retained conduct complaints Unsubstantiated |
3 | 3 |
| Retained conduct complaints Substantiated |
2 | 1 |
| Retained conduct complaints withdrawn |
0 | 0 |
| Retained conduct complaints solved via Early Resolution |
0 | 0 |
| Retained conduct complaints carried over |
1 | 4 |
| Service complaints managed |
106 | 74 |
| Service complaints received in the year |
86 | 65 |
| Service complaints received in a prior year |
20 | 9 |
| Service complaints screened during the year |
86 | 65 |
| Service complaints screened in |
67 | 55 |
| Service complaints screened out |
19 | 10 |
| Service complaints with an outcome of 'Action taken' |
3 | 0 |
| Service complaints with an outcome of 'No action taken' |
30 | 27 |
| Service complaints resolved via Early Resolution |
0 | 1 |
| Service complaints withdrawn |
1 | 1 |
| Service complaints carried over |
3 | 1 |
| Policy complaints managed |
12 | 4 |
| Policy complaints received in the year |
11 | 4 |
| Policy complaints received in a prior year |
1 | 0 |
| Policy complaints screened during the year |
11 | 4 |
| Policy complaints screened in |
4 | 2 |
| Policy complaints screened out |
7 | 2 |
| Policy complaints with an outcome of 'Action taken' |
0 | 0 |
| Policy complaints with an outcome of 'No action taken' |
1 | 0 |
| Policy complaints resolved via Early Resolution |
0 | 0 |
| Policy complaints withdrawn |
1 | 1 |
| Policy complaints carried over |
3 | 1 |
| Breach of Confidence allegations |
7 | 1 |
| Consumption of Drug/Alcohol Prejudicial to duty allegations |
2 | 0 |
| Corrupt Practice allegations |
13 | 18 |
| Damage to Clothing or Equipment allegations |
0 | 0 |
| Deceit allegations |
10 | 9 |
| Discreditable Conduct allegations |
317 | 317 |
| Insubordination allegations |
19 | 26 |
| Neglect of Duty allegations |
161 | 183 |
| Unlawful/Unnecessary Exercise of Authority allegations |
200 | 200 |
| Allegations Unsubstantiated |
687 | 713 |
| Allegations Substantiated |
42 | 35 |
| R4R Outcome - New investigation ordered |
8 | 8 |
| R4R Outcome - OIPRD takes over investigation |
0 | 0 |
| R4R Outcome - Chief's decision confirmed |
34 | 43 |
| R4R Outcome - Panel varied decision |
1 | 65 |
| R4Rs Carried over |
8 | 7 |
| R4Rs Unsubstantiated |
0 | 41 |
| R4Rs Substantiated |
39 | 36 |