5365 complaints managed

4432 received during the year

933 carried in from a prior year

Conduct Complaints
  • 98 complaints were withdrawn by the complainant prior to screening
Conduct Complaints Managed
Managed 4792
Received in the year 4394
Received in a prior year 397
Conduct Screening
Screened during the year 4394
Screened in 1760
Screened out 2634
Conduct Screening
Referred or Retained
Outcome of Conduct Complaints
Referred Outcomes
Outcomes 1734
Unsubstantiated 644
Substantiated 71
Section 72 87
Withdrawn 387
Early Resolution 545
Carried over 398
Retained Outcomes
Outcomes 18
Unsubstantiated 9
Substantiated 5
Withdrawn 0
Early Resolution 3
Carried over 7
Conduct Allegations & Findings
Allegation Type
Breach of ConfidenceConsumption of Drug/AlcoholCorrupt PractiseDamage to Clothing or EquipmentDeceitDiscreditable ConductInsubordinationNeglect of DutyUnlawful/Unnecessary Exercise of Authority
1713504891648594360
Allegation Findings
Total 2019
Unsubstantiated 1900
Substantiated 119
Requests for Review (R4R)
R4R Findings
Managed 196
New investigation ordered 16
OIPRD takes over investigation 0
Chief's decision confirmed 116
Panel varied decision 7
Carried over 57
R4R Outcomes
Service Complaints
Service Complaints Managed
Managed 213
Received in the year 206
Received in a prior year 7
Service Screening
Screened during the year 206
Screened in 180
Screened out 26
Service Outcomes
Outcomes 154
Action taken 6
No action taken 79
Early Resolution 13
Withdrawn 56
Carried over 33
Service Outcomes
Policy Complaints
Policy Complaints Managed
Managed 29
Received in the year 26
Received in a prior year 3
Policy Screening
Screened during the year 26
Screened in 17
Screened out 9
Policy Outcomes
Outcomes 17
Action taken 0
No action taken 10
Early Resolution 0
Withdrawn 7
Carried over 3
Policy Outcomes
Not Yet Screened
233 complaints were not yet screened at the time of reporting