5372 complaints managed

4003 received during the year

1369 carried in from a prior year

Conduct Complaints
  • 92 complaints were withdrawn by the complainant prior to screening
Conduct Complaints Managed
Managed 4515
Received in the year 4058
Received in a prior year 457
Conduct Screening
Screened during the year 4062
Screened in 1477
Screened out 2585
Conduct Screening
Referred or Retained
Outcome of Conduct Complaints
Referred Outcomes
Outcomes 1437
Unsubstantiated 528
Substantiated 74
Section 72 9
Withdrawn 357
Early Resolution 469
Carried over 415
Retained Outcomes
Outcomes 47
Unsubstantiated 32
Substantiated 14
Withdrawn 1
Early Resolution 0
Carried over 31
Conduct Allegations & Findings
Allegation Type
Breach of ConfidenceConsumption of Drug/AlcoholCorrupt PractiseDamage to Clothing or EquipmentDeceitDiscreditable ConductInsubordinationNeglect of DutyUnlawful/Unnecessary Exercise of Authority
1321702893663509656
Allegation Findings
Total 2224
Unsubstantiated 2063
Substantiated 161
Requests for Review (R4R)
R4R Findings
Managed 159
New investigation ordered 15
OIPRD takes over investigation 0
Chief's decision confirmed 104
Panel varied decision 6
Carried over 34
R4R Outcomes
Service Complaints
Service Complaints Managed
Managed 176
Received in the year 155
Received in a prior year 21
Service Screening
Screened during the year 155
Screened in 90
Screened out 65
Service Outcomes
Outcomes 101
Action taken 7
No action taken 40
Early Resolution 16
Withdrawn 38
Carried over 10
Service Outcomes
Policy Complaints
Policy Complaints Managed
Managed 42
Received in the year 38
Received in a prior year 4
Policy Screening
Screened during the year 38
Screened in 22
Screened out 16
Policy Outcomes
Outcomes 22
Action taken 2
No action taken 10
Early Resolution 3
Withdrawn 7
Carried over 4
Policy Outcomes
Not Yet Screened
547 complaints were not yet screened at the time of reporting