6167 complaints managed

5367 received during the year

800 carried in from a prior year

Conduct Complaints
  • 103 complaints were withdrawn by the complainant prior to screening
Conduct Complaints Managed
Managed 5077
Screened during the year 4654
Screened in during a prior year 423
Conduct Screening
Screened during the year 4654
Screened in 1702
Screened out 2952
Conduct Screening
Referred or Retained
Outcome of Conduct Complaints
Referred Outcomes
Outcomes 1612
Unsubstantiated 686
Substantiated 64
Section 72 71
Withdrawn 378
Early Resolution 413
Carried over 497
Retained Outcomes
Outcomes 12
Unsubstantiated 7
Substantiated 4
Section 72 0
Withdrawn 1
Early Resolution 0
Carried over 4
Conduct Allegations & Findings
Allegation Type
Breach of ConfidenceConsumption of Drug/AlcoholCorrupt PractiseDamage to Clothing or EquipmentDeceitDiscreditable ConductInsubordinationNeglect of DutyUnlawful/Unnecessary Exercise of Authority
40239060111750894652
Allegation Findings
Total 2852
Unsubstantiated 2720
Substantiated 132
Requests for Review (R4R)
R4R Findings
Managed 228
New investigation ordered 33
OIPRD takes over investigation 0
Chief's decision confirmed 148
Panel varied decision 11
Carried over 36
R4R Outcomes
Service Complaints
Service Complaints Managed
Managed 533
Screened during the year 419
Screened in during a prior year 114
Service Screening
Screened during the year 419
Screened in 347
Screened out 72
Service Outcomes
Outcomes 392
Action taken 87
No action taken 156
Early Resolution 22
Withdrawn 127
Carried over 69
Service Outcomes
Policy Complaints
Policy Complaints Managed
Managed 42
Screened during the year 38
Screened in during a prior year 4
Policy Screening
Screened during the year 38
Screened in 29
Screened out 9
Policy Outcomes
Outcomes 27
Action taken 2
No action taken 10
Early Resolution 2
Withdrawn 13
Carried over 6
Policy Outcomes
Not Yet Screened
412 complaints were not yet screened at the time of reporting