Note: quarterly statistical updates are subject to change. Q4 updates will be a part of the final year end statistical information

2079 complaints managed

1322 received during the year

757 carried in from a prior year

Conduct Complaints
  • 21 complaints were withdrawn by the complainant prior to screening
Conduct Complaints Managed
Managed 1496
Screened during the year 1097
Screened in during a prior year 399
Conduct Screening
Screened during the year 1097
Screened in 384
Screened out 713
Conduct Screening
Referred or Retained
Outcome of Conduct Complaints
Referred Outcomes
Outcomes 374
Unsubstantiated 184
Substantiated 14
Section 72 9
Withdrawn 85
Early Resolution 82
Carried over 399
Retained Outcomes
Outcomes 4
Unsubstantiated 3
Substantiated 1
Section 72 0
Withdrawn 0
Early Resolution 0
Carried over 6
Conduct Allegations & Findings
Allegation Type
Breach of ConfidenceConsumption of Drug/AlcoholCorrupt PractiseDamage to Clothing or EquipmentDeceitDiscreditable ConductInsubordinationNeglect of DutyUnlawful/Unnecessary Exercise of Authority
73713111022298140
Allegation Findings
Total 876
Unsubstantiated 139
Substantiated 737
Requests for Review (R4R)
R4R Findings
Managed 118
New investigation ordered 14
OIPRD takes over investigation 0
Chief's decision confirmed 65
Panel varied decision 7
Carried over 8
R4R Outcomes
Service Complaints
Service Complaints Managed
Managed 213
Screened during the year 98
Screened in during a prior year 115
Service Screening
Screened during the year 98
Screened in 79
Screened out 19
Service Outcomes
Outcomes 45
Action taken 3
No action taken 21
Early Resolution 4
Withdrawn 17
Carried over 149
Service Outcomes
Policy Complaints
Policy Complaints Managed
Managed 13
Screened during the year 10
Screened in during a prior year 3
Policy Screening
Screened during the year 10
Screened in 8
Screened out 2
Policy Outcomes
Outcomes 7
Action taken 1
No action taken 4
Early Resolution 1
Withdrawn 1
Carried over 4
Policy Outcomes
Not Yet Screened
336 complaints were not yet screened at the time of reporting