Note: quarterly statistical updates are subject to change. Q4 updates will be a part of the final year end statistical information

2392 complaints managed

1502 received during the year

890 carried in from a prior year

Conduct Complaints
  • 35 complaints were withdrawn by the complainant prior to screening
Conduct Complaints Managed
Managed 1613
Screened during the year 1173
Screened in during a prior year 440
Conduct Screening
Screened during the year 1173
Screened in 470
Screened out 703
Conduct Screening
Referred or Retained
Outcome of Conduct Complaints
Referred Outcomes
Outcomes 408
Unsubstantiated 172
Substantiated 6
Section 72 27
Withdrawn 87
Early Resolution 116
Carried over 492
Retained Outcomes
Outcomes 4
Unsubstantiated 1
Substantiated 3
Section 72 0
Withdrawn 0
Early Resolution 0
Carried over 6
Conduct Allegations & Findings
Allegation Type
Breach of ConfidenceConsumption of Drug/AlcoholCorrupt PractiseDamage to Clothing or EquipmentDeceitDiscreditable ConductInsubordinationNeglect of DutyUnlawful/Unnecessary Exercise of Authority
901801624214209143
Allegation Findings
Total 1287
Unsubstantiated 651
Substantiated 636
Requests for Review (R4R)
R4R Findings
Managed 56
New investigation ordered 3
OIPRD takes over investigation 0
Chief's decision confirmed 29
Panel varied decision 0
Carried over 3
R4R Outcomes
Service Complaints
Service Complaints Managed
Managed 221
Screened during the year 132
Screened in during a prior year 89
Service Screening
Screened during the year 132
Screened in 99
Screened out 33
Service Outcomes
Outcomes 100
Action taken 5
No action taken 29
Early Resolution 15
Withdrawn 51
Carried over 88
Service Outcomes
Policy Complaints
Policy Complaints Managed
Managed 18
Screened during the year 13
Screened in during a prior year 5
Policy Screening
Screened during the year 13
Screened in 7
Screened out 6
Policy Outcomes
Outcomes 7
Action taken 0
No action taken 1
Early Resolution 0
Withdrawn 6
Carried over 5
Policy Outcomes
Not Yet Screened
505 complaints were not yet screened at the time of reporting